Please check back as information is changing rapidly. For the latest information on storm recovery efforts, 
text MontcoIda to 888-777


Eligible GroupsShelter AvailabilityLocationAddress
Individuals and families WITHOUT petsOPEN NOWNorristown Area High School1900 Eagle Drive, Norristown, PA 19403
Individuals and families WITH pets*OPEN NOWNorristown Area High School1900 Eagle Drive, Norristown, PA 19403

*If possible, pet owners should bring food, a crate, a sheet or blanket, and a bowl. These items will be supplied if a pet owner is unable to provide them.


Montgomery County is operating a Multi-Agency Resource Center (MARC) for residents affected by Hurricane Ida. The MARC will be open on Wednesday, September 8 from 12 noon to 7 p.m. and on Thursday, September 9 from 9 a.m. to 5 p.m. Montgomery County residents with any unmet needs incurred as a result of the storm are encouraged to visit the MARC during these times. 

Spanish translators and American Sign Language interpreters will be available to assist residents in accessing various services. Masks are required for anyone entering the building, regardless of vaccination status.

At the MARC, residents can meet with representatives from the following agencies and organizations (listed alphabetically and subject to change):

  • American Red Cross
  • Bridgeport Borough
  • CareerLink
  • Community Connections
  • Horsham Township
  • Legal Aid of Southeastern PA
  • Lower Providence Township
  • Medical Reserve Corps
  • Montgomery County Department of Commerce
  • Montgomery County Department of Public Safety
  • Montgomery County Office of Public Health
  • Montgomery County Recorder of Deeds
  • National Flood Insurance Program
  • Norristown Borough
  • Office of Congresswoman Madeleine Dean
  • Office of Mental Health & Mobile Crisis (DCORT)
  • Office of Senator Amanda Cappelletti
  • Office of Senator Katie Muth
  • PennDOT
  • Pennsylvania Attorney General’s Office
  • Pennsylvania Department of Environmental Protection
  • Pennsylvania Department of Human Services
  • Pennsylvania Emergency Management Agency
  • Pennsylvania Insurance Commission
  • Salvation Army
  • Southeast Pennsylvania VOAD
  • Upper Dublin Township
  • Upper Providence Township
  • Veteran’s Affairs of Montgomery County
  • Victim Services Of Montgomery County
  • Your Way Home

Getting to the MARC

1) Passenger Vehicle (car/van/small truck): The MARC is located at
2 W. Lafayette Street, Norristown, PA 19401, the headquarters of the Montgomery County Intermediate Unit. FREE parking is available on site. Enter the parking lot from the corner of Lafayette Street and Barbadoes Street, make a left at the guard shack, and proceed toward the building. The front loop at Lafayette and Cherry Streets will NOT be open for MARC attendees (see diagram to the right).

2) Public Transportation: The MARC is within walking distance of SEPTA’s Norristown Transportation Center, providing access to numerous bus routes and the Norristown High Speed Line. Regional Rail service on the Manayunk/Norristown Line between Spring Mill and Norristown remains suspended due to storm damage.

3) Free Ride Service: Visit or call 1-855-464-6872.

MARC Parking Diagram

Imagery Credit: Google Maps


What to do if your property (residence or business) was damaged:

  1. Fill out this form: (only one submission per household)
    • This is for MONTGOMERY COUNTY residents ONLY.
  2. Report the damage to your township or borough.
  3. If you need assistance, call the Hurricane Ida Crisis Cleanup Hotline at (844) 965-1386.
    • Assistance provided
      • Cutting fallen trees 
      • Removing affected drywall, flooring, and appliances 
      • Tarping roofs 
      • Mitigating mold  
    • These services are performed by volunteers and will be provided at no cost to the resident. 
    • Service is not guaranteed, however, as resources are limited. 

IMPORTANT: If you have homeowners, renters, or commercial insurance, be sure to contact your insurance agent to receive instructions on how to file a claim.

Damage Reports 9-7-21 3pm

Damage Reports Received as of 3:00 PM on Tuesday, September 7 2021: 2,525


Green icons: Wind/severe weather/tornado damage
Blue icons: Flood damage


**Follow these instructions if you have been notified by public officials that debris collection has started in your area**

Homeowners and businesses should separate debris into the following categories. Following these specific guidelines when hauling Hurricane Ida-related debris and household garbage to the curb will make for a speedier removal process.

  • Household Garbage
    • Bagged trash
    • Discarded food
    • Packaging, papers
    • All garbage should be placed curbside the night before the scheduled weekly pickup.
  • Construction Debris
    • Building materials
    • Drywall
    • Lumber
    • Carpet
    • Furniture
    • Mattresses
    • Plumbing
  • Vegetation Debris
    • Tree branches
    • Leaves
    • Logs
  • Household Hazardous Waste
    • Oils
    • Batteries
    • Pesticides
    • Paints
    • Cleaning supplies
    • Compressed gas
Storm Debris Categories
  • “White” Goods
    • Refrigerators
    • Washers, dryers
    • Freezers
    • Air conditioners
    • Stoves
    • Water heaters
    • Dishwashers
  • Electronics
    • Televisions
    • Computers
    • Radios
    • Stereos
    • DVD players
    • Telephones

Helpful Tips

  • Limit curbside garbage to two 32-gallon containers or eight trash bags.
  • Share piles with neighbors.
  • Refrigerator and freezer doors must be secured with duct tape.
  • Any debris placed from the sidewalk toward your property will not be picked up. Contractors cannot collect items on private property.
  • Do not set debris up against trees or poles. Doing so makes it harder for cleanup crews to scoop up the items.

To see an enlarged version of the debris category graphic above, click here.


Physical donations are currently NOT being accepted by Montgomery County or our Red Cross shelter partners. Please do not drop off donations of any kind at the shelter at Norristown Area High School or other shelters that may become operational in the coming days.

When we have further information on how you can support the individuals in Montgomery County impacted by Hurricane Ida, we will widely publicize it via this webpage, social media, press releases, and other means.



Montgomery County Mobile Crisis provides support 24 hours a day, 7 days a week at 1-855-634-HOPE (4673). This service is available to anyone in Montgomery County, including children, teens, adults, and families.


  • Many sections of the County are severely damaged. Non-essential travel in these areas is discouraged.
  • If you don’t have power, do not call 9-1-1 simply to report the outage. Call your local utility provider, or utilize their website or mobile application:
  • Always assume that all power lines are live, even if you lose power in your home or business. Never go near or touch a fallen power line.  
  • If you have a portable generator, never use it inside your home or even in a partially enclosed area. Generators, as well as gas and charcoal grills, produce Carbon Monoxide, which is an odorless, colorless gas that can kill you. Keep the generator far away from doors, windows, and air intakes.   
  • Never overload the generator or attempt to power your house by plugging it into a wall outlet. Both practices can cause electric shock or fire.  
  • If you use candles for light, exercise extreme caution and never place them near combustible materials such as curtains or furniture. Battery powered candles or flashlights are much safer, especially if you have children or pets. 

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